Empowering Lives Every Day
Psychosocial Recovery Coach and Support Coordination (NDIS)
Personalised support for people living with a psychosocial disability
Join us on your recovery journey.
Achieve Your Goals Navigate the NDIS Empower your Journey Grow your Resilience Live with Independence Build your Confidence Your Recovery Your Way Support You Can Trust Strengthen Your Life Skills
About me
My name is Joy Heathcote
Maximise the value of your NDIS plan with personalised psychosocial recovery coaching and support coordination. We work alongside you to navigate the NDIS system with confidence. Helping you understand your plan, get the most out of your funding and achieve your goals. With a flexible, person-centred approach, we support you in strengthening independence, enhancing wellbeing, and achieving meaningful, sustainable outcomes in your daily life and community.
Our Story
Get to Know Us
At Rise and Recover, we’re passionate about walking alongside NDIS participants on their recovery journey. Led by Joy Heathcote, an experienced and trauma-informed Psychosocial Recovery Coach, we provide consistent, person-centred support tailored to each individual’s goals, strengths, and needs.
With a strong background in mental health and community services, we focus on building life skills, resilience, and confidence while fostering meaningful connections. Whether in-person or online, our approach is grounded in trust, empathy, and collaboration — ensuring you have the tools, guidance, and encouragement to navigate the NDIS, engage supports, and live more independently.
Why Choose Us?
Support
Our supportive coaching empowers individuals to achieve their personal goals while enhancing independence through expert guidance tailored to the unique needs of each participant. We provide direct, consistent support, so you work with the same coach every step of the way — no handovers or rotation of staff. This consistency builds trust and ensures your journey is understood and respected.
Connection
We facilitate meaningful connections to the community, enhancing social engagement and support systems that promote overall well-being and recovery. With local knowledge and strong networks in the South West region, we can link participants to the right services, activities, and resources to support their goals and strengthen their sense of belonging.
Flexibility
Offering both TeleHealth and in-person services, we ensure accessible and accommodating support that fits into your lifestyle and preferences. Our approach is highly adaptable to individual schedules and needs, making it easier to access the right support at the right time, in a way that works best for you.
Qualification and Compliance
Education
Education & Training
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Mental Health Certificate – Formal qualification in supporting individuals with mental health challenges.
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Western Sydney University Qualifications – Tertiary training relevant to psychosocial recovery and community support.
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Counseling and Mental Health
Specialist Training
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First Aid Certificate – Certified to respond to medical emergencies.
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Suicide Prevention & Intervention Training – Skilled in recognising and responding to crisis situations (ASIST/SafeTALK or similar).
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Cultural Awareness & Aboriginal Cultural Safety Training – Committed to providing culturally respectful and safe services for all clients.
Clearances & Checks
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NDIS Worker Screening Check – Approved to work with NDIS participants, meeting strict safety and quality requirements.
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Police Clearance – Verified background check for client safety and peace of mind.
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Working with Children Check – Authorised to work with children and young people in both support and community settings.
Testimonials
Here’s what clients and professionals have said about working with Rise and Recover. Every journey is unique, and we’re proud to have been part of these stories.
J.M., NDIS Participant
“Working with Joy has been life-changing for me. She really listens, understands what I’m going through, and helps me find practical ways to reach my goals. I feel more confident and connected to my community than I have in years.”
S.R. Occupational Therapist
“Joy’s professionalism and dedication stand out in every interaction. She communicates clearly with our team, always keeping the participant’s goals at the centre of her approach. Her consistency and flexibility have made a real difference in ensuring ongoing engagement and progress.”